Privacy Policy

1. Introduction

Kemet (“we,” “us,” or “our”) is operated by Frostify Ventures, LLC (California, USA) for United States customers, and by Kemet Inc. (Ontario, Canada) for Canadian customers. We are committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit www.mykemet.com (the “Site”), how we use it, and your rights regarding that information.

By using the Site or purchasing from us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order, create an account, or contact us, we collect:

• Name (first and last)
• Email address
• Shipping and billing address
• Phone number (optional)
• Order history and product preferences
• Communications you send to us (via contact form or email)

Payment information (credit card details, CVV) is processed directly by our payment processor, Stripe, and is never stored on our servers. We receive only a transaction ID and confirmation status.

2.2 Information Collected Automatically

When you visit the Site, we automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)
• Anonymous analytics events (product views, add-to-cart, purchases)

2.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as:

• Meta (Facebook/Instagram) if you click an ad or engage with our content
• Google if you find us via search or click an ad
• Email marketing platforms if you sign up for our newsletter

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and returns
• To communicate with you about your order, shipping status, or customer service inquiries
• To send marketing emails and promotional offers (only if you opt in)
• To improve the Site, our products, and the customer experience
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations, including tax reporting in the US and Canada
• To measure the effectiveness of advertising campaigns on Meta, Google, and other platforms

4. How We Share Your Information

We do not sell your personal information to third parties. We share information only as necessary to operate the business:

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, analyze usage, and improve your experience. Types of cookies we use:

• Essential cookies: required for the Site to function (shopping cart, checkout, account login)
• Analytics cookies: help us understand how visitors use the Site (Google Analytics)
• Advertising cookies: used by Meta and Google to measure and personalize ads
• Preference cookies: remember your settings (e.g., currency, language)

You can control cookies through your browser settings. Disabling essential cookies will prevent the Site from functioning correctly. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and Meta advertising cookies in your Meta ad preferences..

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Order and transaction records: 7 years (required for tax and accounting in the US and Canada)
• Customer account information: until you request deletion, or 3 years after your last activity
• Email marketing subscribers: until you unsubscribe
• Analytics data: 26 months (Google Analytics default)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 California Residents (CCPA/CPRA)

• Right to know what personal information we collect and how we use it
• Right to access your personal information
• Right to request deletion of your personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

7.2 Canadian Residents (PIPEDA)

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to withdraw consent for marketing communications
• Right to file a complaint with the Office of the Privacy Commissioner of Canada

7.3 How to Exercise Your Rights

To exercise any of these rights, email us at customersupport@mykemet.com with the subject line “Privacy Request.” We will respond within 30 days. We may need to verify your identity before fulfilling the request.

8. Data Security

We implement commercially reasonable security measures to protect your personal information, including SSL/TLS encryption for all data transmitted to and from the Site, and secure payment processing via Stripe. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed at children under 13 years of age (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us at customersupport@mykemet.com and we will delete the information.

10. International Data Transfers

Because we operate in both the United States and Canada, your information may be transferred to and processed in either country. By using the Site, you consent to this transfer. We take reasonable steps to ensure your information receives an adequate level of protection in both jurisdictions.

11. Third-Party Links

The Site may contain links to third-party websites (e.g., social media, shipping carriers). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated via email (if you have an account) or a notice on the Site. Continued use of the Site after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Email: customersupport@mykemet.com

US Entity: Frostify Ventures, LLC — California, USA

Canadian Entity: Kemet Inc. — Ontario, Canada